Privacy Policy for Ecolot Cash & Carry
At Ecolot, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, including purchasing products such as carrier bags, confectionery, soft drinks, and cosmetics, and using our free delivery service.
1. Information We Collect
We collect personal information when you use our website, make a purchase, or interact with us in-store. The types of information we collect include:
- Personal Identification Information: This includes your name, address, phone number, email address, and payment information.
- Transaction Data: This includes details about the products you purchase, such as carrier bags, confectionery, soft drinks, cosmetics, and any other items, along with transaction history and delivery preferences.
- Website Usage Data: We collect information about your browsing activity, IP address, device details, and how you interact with our website.
- Delivery Information: If you use our free delivery service, we collect details about your delivery address and preferences.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing and Fulfillment: To process your purchases, arrange for delivery, and complete transactions.
- Customer Support: To address inquiries, provide assistance, and resolve issues related to your orders and deliveries.
- Marketing and Promotions: With your consent, we may send you promotional offers, updates about our products (carrier bags, confectionery, soft drinks, cosmetics), and information about our services.
- Improving Our Services: To analise customer preferences, improve our website, enhance user experience, and improve our products and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, as well as to protect our business interests and prevent fraud.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in processing orders, delivering products, or handling customer service requests. These may include payment processors, delivery carriers, and customer support platforms.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
4. Data Security
We use industry-standard security measures to protect your personal data. This includes encryption, secure servers, and access controls to ensure that your information is protected from unauthorised access, alteration, or disclosure.
5. Your Rights and Choices
You have the right to:
- Access Your Information: You may request a copy of the personal information we hold about you.
- Update Your Information: If your personal data is inaccurate or incomplete, you can update it.
- Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by using the unsubscribe link or by contacting us directly.
- Delete Your Information: You may request that we delete your personal data, subject to any legal obligations we have to retain it.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how visitors use our site. Cookies help us improve the functionality of our website and provide tailored content. You can manage cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
7. Children’s Privacy
Ecolot does not knowingly collect personal information from children under the age of 18. If we learn that we have inadvertently collected information from a child under the age of 18, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or the services we provide. Any changes will be posted on our website, and the updated policy will become effective once it is published.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Ecolot Cash & Carry
ecolot.uk@gmail.com
T:P 07979 446161
By using our website or purchasing from us, you agree to the collection and use of your personal information as outlined in this Privacy Policy.